Cancelation Policy

Roxbury Animal Hospital requires a minimum of 24 hours’ notice to cancel an appointment and this notice must be given by speaking directly with a customer service representative during business hours. We understand that unforeseen circumstances and emergencies outside of anyone’s control do happen, however outside of such extenuating circumstances our cancellation policy will apply to all clients.

Appointments

Frequent no-shows or late cancellations (less than 24 hours’ notice) may cause us to require prepayment to schedule future appointments, or, in some cases, dismissal from the practice.

• If you miss two or more appointments, you will be required to leave a $100.00 deposit to make any future appointments. This deposit will be applied as a credit on your account and can be used towards your scheduled appointment. If you miss this scheduled appointment or do not cancel with greater than 24 hours’ notice by speaking with a staff member directly, the deposit will cover a $100.00 missed appointment fee.

Surgical Appointments

Surgical procedures scheduled with a traveling specialist require a 50% deposit at the time of schedule which includes a $500.00 deposit for the specialist. If the procedure is cancelled with less than 7 business days’ notice, the $500.00 deposit is non-refundable. If the procedure is cancelled with less than 2 business days’ notice, the entire 50% deposit is non-refundable.

Surgical or dental procedures scheduled with our veterinary team require a 50% deposit paid at least 30 days prior to surgery, or at the time of scheduling if the appointment is made less than 30 days to the surgery date. If you need to cancel or change this appointment, we ask that you give a minimum of 7 business days’ notice for a full refund, by speaking directly with a member of staff.

We appreciate your understanding and compliance. This policy ensures that we can provide necessary care to all patients in need by using all medical and surgical appointments as efficiently as possible.